IT services for city and county governments

Built for how local government works

Local governments run on lean IT budgets and small teams. They also serve residents who expect services to work every day. One IT partner has to support a clerk's office, a finance department, public safety, and a public works crew in the field, often across several buildings. We know that environment. We plan support around your departments, your budget cycle, and your approval process.

IT services for every department

• Help desk and managed IT — One place for every employee to get help, plus care for computers, servers, and the vendors behind your applications.
• Cybersecurity — Endpoint protection, multi-factor authentication, and security baselines that reduce everyday risk.
• Backup and disaster recovery — Monitored backups, tested restores, and a recovery plan your leadership understands.
• Network and firewalls — Managed firewalls, secure remote access, and reliable connections between city hall, satellite offices, and field sites.
• Microsoft 365 and GCC — Account management, onboarding and offboarding, and Microsoft 365 GCC support from a GCC partner.
• Public safety and courts — Support for public safety and court systems, working with your agency on CJIS Security Policy requirements.
• Hosted desktops and private cloud — Run applications and servers in our regional data centers, with backups replicated between sites.

Protecting public services from cyberattacks

Cities and counties are frequent targets for ransomware and email attacks, because downtime directly affects residents. We help you stay ahead of that risk. We enforce multi-factor authentication, keep devices protected and patched, monitor your backups, and test restores before you ever need them. Our Cockpit dashboard shows what's protected and flags any gaps. The documentation we keep also helps when your auditor or cyber insurance carrier asks about your security controls.

Your IT department, or extra hands for the one you have

Some local governments rely on us as their entire IT department. Others have an IT director or a small staff who need more capacity. We can take on everything, or just the help desk, infrastructure, security, or projects you choose. Responsibilities and escalation paths are written down, so everyone knows who handles what.

Predictable costs that fit your budget

Your agreement sets a clear scope and monthly cost for ongoing support, with planned projects scoped and priced separately. That makes IT easier to plan around your fiscal year and to explain to your commission or council.

Procurement made straightforward

We understand how public purchasing works. We can respond to RFPs and requests for quotes, provide the documentation your purchasing office needs, and work within your approval and contracting requirements. References from local government clients are available on request.

Local, and onsite when you need us

We're headquartered in Chattanooga and support local governments across Tennessee, Georgia, and North Alabama. Our engineers provide remote support every day and come onsite when the work calls for it. Response times are set in your agreement, with response-time SLAs as fast as 15 minutes.

How we get started

1. Free IT Environment Review

   A 30-minute call with one of our engineers about your departments, systems, and pain points.

2. A look at your setup

   Remote, or onsite in our service area — whichever works for you.

3. A clear summary

   Within five business days, a one-page summary of your top risks, what to fix first, and a ballpark monthly cost you can take into budget planning.

4. A proposal that fits your process

   A written scope and onboarding plan, prepared for your purchasing and approval requirements.